OBV – General conditions for Customers and Visitors
Evening Ticket Office
A (ticket) service offered by OBV during a well-defined short period before the start of a performance.
Box office
One of OBV’s box offices, located in the opera house in Antwerp or Ghent, and available physically, by e-mail and or by telephone within the opening hours (see Website).
Visitor
Any person who enters the buildings of OBV or the website of OBV for any reason, including the (planned) purchase of a ticket to a performance, attending a performance, visiting an OBV building, using a catering establishment located in an OBV building and such like.
Customer
Any person who wishes to purchase or has purchased one or more ticket(s) for a performance organized or realized by OBV.
OBV
Opera Ballet Vlaanderen vzw
OBV-building
The opera building located in Antwerp (Frankrijklei 1), the opera building located in Ghent (Schouwburgstraat 3) and/or Theatre ‘t Eilandje (Kattendijkdok-Westkaai 16 in Antwerp)
Website
www.operaballet.be
General
These conditions of sale apply automatically when a purchase is made via the Website or a Box Office. This creates an agreement between the Customer and OBV.
Prices and costs
All prices are in EUR and VAT included. Prices can be verified/requested at a Box Office or consulted through the Website. OBV has the right to change prices without giving notice. Ticket prices may be variable, depending on demand and other criteria. OBV does not take into account any additional charges, additional costs or price increases charged by intermediaries, and only takes into account the seat number and category stated on the ticket when assigning seats.
The prices and any discounts apply as stated on the Website or as indicated in/by the Box Office. Ticket prices vary per performance and always depend on the production, the performance, the place and the time of purchase.
Each ticket includes a box office fee (max. 7.5 EUR), depending on ticket type and performance location. The pricing of guest productions and partner productions will be communicated on their respective websites.
Tickets will be neither refunded, except in case of cancellation of a performance.
Discounts
The discounts and their conditions of application can be found on the Website.
A Customer wishing to benefit from a discount, must select such himself when making a purchase through the Website or mention it when making a purchase through a Box Office. Certain discount formulas can only be granted through the Box Office. Any discount must be declared/indicated prior to booking and payment, as OBV does not refund unclaimed discounts.
Orders, tickets and subscriptions
All tickets are paid for at the time of purchase. The Customer may purchase his ticket through a Box Office or through the Website. Subject to exceptions, the Eventing Ticket Office is available for the Customer 75 minutes before the start of the performance for tickets for the performance in question.
The Customer always receives an e-ticket at the e-mail address provided, and is is responsible for its clearly legible presentation, in particular of the barcode (printed or on a smartphone). For a (re)print of a physical or e-ticket, the customer can go to the Eventing Ticket Office (2 EUR/ticket).
Immediately upon receipt, the Customer checks the conformity of the tickets with his order.
Gift vouchers can also be purchased through a Box Office or the Website, at a value determined by the Customer. A gift voucher remains valid for 2 years and can only be used to purchase tickets. If used, a new gift voucher will be issued for any residual value, valid for another 2 years. For online orders, the purchase price must equal or exceed the value of the gift voucher. In case of loss or theft, no new gift voucher will be issued.
OBV also sells season tickets for a minimum of 3 performances. The terms and conditions are available on the Website.
Unless otherwise provided, and barring a group purchase, the Customer may purchase a maximum of 9 tickets per performance (regardless of price category).
Payment
Purchases can be paid by bancontact, credit card (Visa, Mastercard, American Express, Maestro), cash, OBV gift vouchers, Podium gift card, Sport & Culture Pass (Pluxee), Ticket Compliments Sport & Culture (Edenred).
An order remains reserved in the Customer’s name to the extent that the payment deadline stated on confirmation is respected. Any reservation of tickets becomes final only upon receipt of payment of the amount due.
OBV only accepts payments in euro. Postal and bank charges shall be borne by the Customer.
Performance, modification, cancellation, return, exchange, resale, commercial use
Every confirmation of an order makes the sale final and irreversible. A cancellation or refund of the purchase is not possible.
Tickets can be exchanged only under the following conditions
Pursuant to Article VI.53, 12° of the Economic Law Code, the Customer has no right of withdrawal and therefore does not have the right to renounce the purchase. The Customer may only request a refund or have the sale rescinded in the event of a breach of an obligation on the part of OBV.
It is not allowed to transfer purchased tickets for resale, commercial gain or other promotional or commercial purposes. All attempts of fraud regarding the tickets will be reported to the police forces. OBV reserves the right to cancel the purchase if fraud is feared, as well as to refuse the purchase of tickets or other products if it believes/fears that the purchases are made for the purpose of resale.
OBV shall never be responsible for:
Privacy and confidentiality
OBV shall respect the rules concerning the protection of privacy and the processing of personal data, including the General Data Protection Regulation and its (inter)national implementing decrees. Confidential information provided by the Client is intended solely for use by OBV itself.
General
These visitors conditions shall automatically apply when a visitor enters an OBV building.
General access
Every visitor entering an OBV building behaves according to the applicable rules and regulations as well as the instructions of the OBV employees and security personnel. If requested to do so by an OBV-appointed or the security personnel, the Visitor will present his ticket.
A complete smoking ban applies in all OBV buildings (incl. the terraces and outside stairs)
Visitors are strictly prohibited from eating food and/or drinking in the theater.
OBV has at all times the right to deny access to a Visitor to the OBV building or to remove him from the OBV building (or have him removed) for reasons of safety or public order, for breach of good morals, or for displaying undesirable, disruptive or nuisance behavior. Findings of criminal offenses (such as vandalism and theft) will always be reported to the police services. OBV may, if there are valid reasons to do so, also deny the visitor future access to the OBV buildings, whether or not by cancelling other tickets of the visitor. In none of these cases shall the Visitor be entitled to a refund of the purchase price, nor to any other (compensation).
Performance and visit
During the performance, the Visitor must comply with the rules and customs in force in the hall and obey the instructions and requests of the OBV appointees, in particular the hall attendants.
At the start time indicated on the ticket, the hall doors will be effectively closed. After this time, access to the hall will always be denied, until any subsequent intermission. The same applies to each intermission.
Every adult Visitor is responsible for the underage Visitors that accompany him in an OBV building or to a performance realized or organized by OBV.
Tickets do not grant any right to record (image and/or sound) a performance. Any recording in any form, including photographs, is expressly prohibited. OBV reserves the right to take legal action against any recording and/or publication thereof.
OBV bears no responsibility for damages of any kind (material, physical, moral) resulting from acts or omissions of third parties, including other visitors, spectators, etc.. The use of the guarded cloakroom in the OBV buildings is free and mandatory.
All persons are responsible for any direct or indirect damage caused by their presence in any OBV building.
Any complaint or dispute, of whatever nature, must be made in writing, stating reasons, at the latest the day after the visit, purchase or performance to which the complaint or dispute relates, falling in which it will be considered inadmissible.
Payment
Cashless payments are encouraged in all bars and in the Box Offices to the maximum extent possible.
These Terms and Conditions for Clients and Visitors are subject to change without notice. Changes will become effective upon publication on the Website.
Notices are always made in writing, at the address below, or by e-mail at info@operaballet.be.
The General Terms and Conditions for the Public and Visitors are governed exclusively by Belgian law. All disputes shall be settled as amicably as possible, failing which the courts of the judicial district of Antwerp shall have exclusive jurisdiction.
Opera Ballet Vlaanderen vzw - Company number: 0890.626.977 - Address: Van Ertbornstraat 8 te 2018 Antwerpen